You must take out insurance on the day you purchase your trip, therefore before the cancellation fees billing date. If you have to cancel your trip without having taken out insurance, part of the price of the cancelled services (or even all of it) will remain at your expense.

For more details, you can consult the general conditions booklet available in the "useful documents" section of the site. You can also contact your travel advisor or our customer service at 05 32 09 21 80

In case of a claim, it's an amount that will remain at your expense. You can find the deductibles for each guarantee in the "Table of Guarantees" present in our general conditions.

If you are a member of the "Tranquilité Credit Card" contract, you must first file a claim, as soon as you become aware of the event triggering the guarantee, with your credit card's insurer before making any declaration involving this contract.

You must declare your claim within 5 working days and inform your travel advisor.
Three possibilities to declare the cancellation of your trip:

1. Through your travel advisor who will declare it for you
2. On this website section: Declare a claim
3. Or at the following address: gestionassurance@assurinco.com

After taking out a contract, you will receive an email along with your subscription confirmation, including your contract number and your general and specific terms and conditions.
24 hours before your departure, you will receive an SMS containing your contract number and the number to call in case of a medical emergency.

You must immediately contact the assistance platform available 24/7, here are the contact details:
From France: 01 41 77 45 76
From abroad: +33 (0)1 41 77 45 76
By email: medical@mutuaide.fr

In case of a medical problem at your place of stay, MUTUAIDE ASSISTANCE doctors will liaise with the medical team caring for you to gather all information regarding your injury/illness. Based on medical requirements, MUTUAIDE ASSISTANCE will then decide on your repatriation and handle all organization and related costs.

1. Call MUTUAIDE ASSISTANCE immediately (01 41 77 45 76 or +33 (0)1 41 77 45 76), to open a file and be eligible for reimbursement.
2. Upon your return, send bills and documents to your Social Security and your mutual insurance and/or any other insurance organization. Keep all your hospital, doctor, and medication bills...
3. Then send these bills and documents, after reimbursement from the various organizations, to MUTUAIDE ASSISTANCE.

We will reimburse you pro-rata for the already paid and unused stay expenses (transportation not included) starting from the night following the event leading to medical repatriation. What you need to do:
OR
You can also benefit from a compensation trip equal to the amount of the original package or transportation ticket. For more information, please consult our general conditions.
What you need to do:

• Contact MUTUAIDE ASSISTANCE as soon as your claim occurs for organizing your repatriation or early return
• Upon your return, send your request for trip interruption expenses to ASSURINCO

You must declare your claim within 5 working days. Three possibilities:

1. on this website section: Declare a claim
2. at the following address: gestionassurance@assurinco.com
3. by phone: 05 32 09 21 81

In case of a claim, we commit to reimburse you within 48 hours for any complete file! (for which the guarantee is acquired according to the insurance contract provisions.)

When filing a claim (on this website or by email or at sinistre@assurinco.com) you will instantly receive by email the list of documents to provide. Three ways to send us your supporting documents:

1. on this website section Check your claim
2. at the following address: gestionassurance@assurinco.com
3. by phone: 05 32 09 21 81

Three ways to check your claim:

1. on this website section Check your claim
2. at the following address: gestionassurance@assurinco.com
3. by phone: 05 32 09 21 81